Discover the solution to your field service management needs

Generate the best results from your service team with our cutting-edge field service software. Streamline operations and allow for increased efficiency, yielding maximum productivity!

Discover the solution to your field service management needs

Generate the best results from your service team with our cutting-edge field service software. Streamline operations and allow for increased efficiency, yielding maximum productivity!

Malaysia’s Most Value-Packed
Field Service Management Software

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A fully customizable Field Service Management System designed specifically for Malaysia
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Our consultant will customize the system to match your specific business needs
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100% cloud based. No software to install. Easy access whenever you need it
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Get your very own customized CMMS Software within just 1 month
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No previous system experience needed. It’s easy to learn and use
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No more expensive systems and irrelevant features
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Access over 50+ unique features!

Unlock the potential of your business
with Sales Connection

National Flower - Hibiscus

Get complete access to the perfect system to
manage your service teams

Summary of field service management system features

Unlock a whole new way of doing field service

Manager collaborates with service team member Service personnel collaborates with manager

Collaborate with your team like
never before

Instantly experience a more efficient & productive way of working together with your service team:

  • manage and visualize your team's daily/weekly job schedule
  • no more missing out on service appointments with your customers
  • easily communicate and collaborate between different team members
  • manage your service contracts using our “Recurring Job” feature
  • stay updated with real-time job updates on the job progress and status coupled with workflow control
  • be informed when your service team starts working on a job when they check-in/out
  • job accountability in each task
  • use customized digital reports instead of carrying traditional service sheets everywhere
  • send digital reports to your customers to have them sign electronically

Go beyond meeting your
customers' basic needs

Consistently deliver exceptional customer experience:

  • Easily extract accurate data & details pertaining to a specific job upon request
  • Handle ad-hoc tasks from customers
  • Get access to an AI digital assistant to remind you of any pending or upcoming tasks
  • Right person is notified instantly – resolve issues as soon as possible

Client requesting service appointment Service manager fulfilling client's request
Power of digitalization Easier work through digitalization

Unlock a life of convenience with
the power of digitalization

Organize & streamline your data and service records:

  • Perform consistent & accurate record keeping
  • Easily get access to your customers’ history and service records
  • Keep a clear digital record of the work done on-the-go

Unlock the potential of your business
with Sales Connection

National Flower - Hibiscus

Here’s how you can achieve all that

Job Scheduling

Our field service management software enables you to easily schedule your service appointments or equipment maintenance jobs digitally. Stay updated on your upcoming field service appointments with ease! Enjoy the convenience of a calendar view and stay organized by selecting hourly, daily, weekly, or even monthly views.

With a click of a button, your service manager can quickly assign and decide on the team members that will be viewing or carrying out the job - accessible wherever and whenever it’s needed.

By having one system that everyone can use, miscommunication is minimized and updates to job details are easily shared. With this technology in place, the team's collective productivity and efficiency skyrockets!

Digital Forms

Say goodbye to paper-based forms! Our custom digital solutions make it easy for you to ditch the stacks of documents, replacing them with digitized service reports for your convenience and benefit.

Keep track of every vital document with ease! No more searching endlessly for misplaced files or worrying about damaged documents that could cost you important data.

Your service personnel can now look forward to welcoming the convenience of recording service reports in the system using their mobile phones while they’re on-the-go! Reports are automatically organized and easily accessible for filtering/extraction, providing a streamlined process so you get exactly what you need in no time.

Check-In/Out with Geofencing

Our field service management software helps to verify that the right team is at the right place for their service appointments. They can easily check-in when they reach the location and check-out once they’re done - no matter if they're out performing preventive maintenance or regular field service appointments!

Our smart platform is the perfect solution for ensuring that your service personnel are in the right place at all times. With geofencing and fool-proof safety measures, you can rest assured knowing data collection on attendance and job details is reliable - giving you peace of mind about accuracy without sacrificing convenience!

Real-time Updates

By utilizing our work order management feature, your team will be able to update their work progress as they work on it, keeping the management updated in real-time.

Issues can quickly and easily be reported so they are addressed as soon as possible - resulting in a seamless experience that will leave your customers impressed and more than satisfied!

E-signature

Stop wasting precious time searching and waiting for your customers or stakeholders to sign off your reports. With the mobile-friendly platform, now everyone can review documents quickly at their own convenience - even on-the-go! An added bonus? You don't have to worry about company stamps as you can easily place them in the background of signatures or next to it with just a few clicks.

Business reports

Looking to launch your business into the stratosphere? Our service management software is designed with you in mind, providing all of the tools necessary for you to steer your business to greater success.

Through the dashboard in our field service system, you are able to extract valuable and easily understandable real-time reports that can help you make fast and informed decisions, providing a streamlined and enhanced customer experience. You can simply keep your colleagues in the loop by sharing with them Excel or PDF reports such as regular service reports, breakdown/callback, installation, or delivery - just to name a few.

With a solid grasp on the ins and outs of your business, you can strategically plan resource allocation on areas that will maximize growth potential for optimum success.

Business reminders

Service and maintenance management has never been easier!

Our digital assistant helps you stay ahead of the game with customizable reminders like overdue jobs reminder, service due, service follow-up, approval requests, contract expiring, payment due, recurring reminders, and general appointments - never miss a beat in your business!

Job status updates

Our work order management feature keeps everyone updated and clear on the work progress! With fully customizable job statuses, teams can keep tabs on their projects from start to finish.

As the job progresses, your service team will be able to select different statuses to accurately reflect developments or to ensure a certain predetermined work order is followed by the service team.

Some of the most common job statuses that are used are “Not Started”, “In Progress”, “Inspection Completed”, “Sparepart Required”, “Needing Attention”, “Pending Approval”, “Management Approved”, and “Completed”. These statuses come with distinct colours to help your team members visualize better on the schedule board.

Upload images/videos of work progress

Make it easy for your service team to record important visuals while they're on-site completing installation, maintenance, delivery, or repairs. Providing them with the convenience of attaching images and videos of assets like equipment, machinery, or facilities can help you quickly access vital information whenever needed!

Bring the focus to what matters most by adding annotations onto your images, such as flagging any damages found on equipment or elements that need attention. This way you can make sure everyone stays informed in one easy step!

Collaborate via internal chat

Keep your team connected and on the same page with collaborative internal chat in a specific job! Team members that are involved in that job will be able to easily retrieve shared information that was discussed previously like issues, reports, and many more so that nothing slips through the cracks.

Our maintenance management software makes it easy for you to keep track of your job progress! Quickly categorize your updates and tag a specific asset to a comment, ensuring relevant info is organized and easily accessible.

Need a fast response? Just tag your team member in the chat to get their attention. Our system will automatically alert the person, ensuring your team productivity and efficiency remain at the highest level.

To-Do List

Our To-Do List feature lets your team stay organized and on track - no matter where their service appointment takes them. Create custom processes for each job, knowing that everyone is always following the plan you set in motion!

In order to complete the job, your service team will have to fulfill all the criteria set by the management, ensuring the highest quality of customer service. For example, you can require your service team to check- in once on site, upload before and after service images, state the reason for an equipment or machinery breaking down, fill up the service report, or check-out once they’re done before they can complete the job.

Besides that, new employees will find it easy to perform at work, making their transition into the workplace a breeze.

Contact list

Give yourself the ultimate peace of mind knowing that your contacts are kept secured! Consolidate and safeguard all your contacts in 1 system. You can even control who can access your contact list from full access to total exclusivity.

Keep your business contacts organized with our platform. Group them in their respective departments and leave various types of notes and remarks in each contact, so you always have the contact information you need right at your fingertips.

Higher Productivity. Higher Sales. Higher Profit.

  • Outstanding business performance

    Get outstanding results in all areas of your business and watch your profits soar with just 1 system.

  • Excellent customer service

    Take your customer service to the next level and watch as both repeat sales AND new business opportunities skyrocket.

  • Remarkable service

    Deliver remarkable service experiences to your customers and see their satisfaction rate rise through the roof!

  • Boost in profits through streamlined cmms system

    Upgrade your business and take it to the next level with a streamlined system that drives a boost in profits.

  • Effortless collaboration and communication between team members

    Transform your organization with effortless collaboration and communication between team members, no matter their location!

  • Cloud-based field service management system

    Are you ready to take your sales strategy on the go? Equip yourself with Sales Connection - an entirely cloud-based platform designed especially for mobile devices!

  • Efficient work through user-friendly cmms

    Managing workflow and completing tasks just became an absolute breeze! The Sales Connection CMMS Computerized Maintenance Management System is designed so that anyone can easily use it, even if they have zero experience.

Come join numerous other SMEs & MNCs that are
already using Sales Connection

PTI
Access
Sunway
KONE
EITA
Sernta
SETIA
CE
Biogreen
Sunland
Blue Solution
Docto Aircond
Blue Aire
Trans Elite
United Alarmtronics
Powerware System
Pure N Fresh
PQE Power System
Nurachem
Mandarin-Opto
Kawahara
LabIVF
Delta Medisains
Accolite Holdings
United Liftteam

Don’t just take our word for it.
See what our customers say

quote

Sales Connection has improved our productivity and efficiency by enabling us to have an overview of the sitework and job process which makes it easy to overlook the progress

quote

PQE Power System Sdn Bhd

Power Quality & Energy Management Consultant
quote

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

quote

Applied Air Quality Specialists Sdn Bhd

Air Quality Control Specialists
quote

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

quote

Mandarin Opto-Medic Sdn Bhd

Medical Equipment Supplier
quote

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

quote

LabIVF Sdn Bhd

Assisted Reproduction (IVF) & Cryogenics Equipment Supplier
quote

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

quote

Delta Medisains (M) Sdn Bhd

Biomedical Equipment & Products Manufacturer
quote

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

quote

United Lift (M) Sdn Bhd

Elevator & Escalator Supplier
quote

Sales Connection has been of tremendous help to our entire team. Designated staff have easy access to job info and progress in real time and significantly reduced miscommunication among the team which improved our efficiency and productivity

quote

United Alarmtronics Sdn Bhd

Security Systems Supplier
quote

Good response by the team members on queries

quote

Trans Elite Group Sdn Bhd

Heavy Lift Specialist & Equipment Rental Company
quote

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

quote

Nurachem Sdn Bhd

Portable Toilet & Facility Management Company
quote

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

quote

Acolite Holding Sdn Bhd

Power Plant & Boiler Consultant
quote

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

quote

Setia Air-Cond and Electrical Sdn Bhd

Air Conditioning & Electrical Service Provider
quote

The system features are good and beneficial in a lot of different ways for our company

quote

Kawahara Engineering Works Sdn Bhd

Industrial Machinery Supplier
quote

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

quote

Powerware Systems Sdn Bhd

Data Centre Consulting & Project Management Company
quote

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

quote

S&A Bintang Sdn Bhd

Air Conditioning & Electrical Service Provider
quote

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

quote

Capital Office Automation Sdn Bhd

Photocopier & Printing Solution Provider
quote

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

quote

CE Elevator Sdn Bhd

Elevator & Escalator Supplier
quote

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

quote

Golden Living Point Sdn Bhd

Water Purifier Product Solution Provider
quote

Sales Connection has improved our productivity and efficiency by enabling us to have an overview the sitework and job process which makes it easy to overlook the progress

quote
quote

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

quote
quote

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

quote
quote

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

quote
quote

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

quote
quote

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

quote
quote

Sales Connection has been of tremendous help to our entire team. Designated staff have easy access to job info and progress in real time and significantly reduced miscommunication among the team which improved our efficiency and productivity

quote
quote

Good response by the team members on queries

quote
quote

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

quote
quote

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

quote
quote

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

quote
quote

The system features are good and beneficial in a lot of different ways for our company

quote
quote

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

quote
quote

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

quote
quote

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

quote
quote

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

quote
quote

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

quote

FAQ - Frequently Asked Questions

Plans & Pricing

Lite
RM 38 /user
Billed monthly

  • Job Scheduling & Team Management
  • Real-Time Updates
  • Offline Mode
  • Mobile Customer Relationship Management
  • Customer History
  • Business Data Overview
  • Management Report Analysis
  • Job Dashboard
  • Automated Project Creation
  • App & Desktop Notification
  • User Feature Access Control
  • Staff Mobile Attendance
  • Job Check-in/Check-out & Geofencing
  • Business Travel Navigation & history
Growth
RM 58 /user
Billed monthly

All features in Lite Plan
+
  • Job Alert
  • Live Camera & Video Attachment
  • Customer Project & Job Form Customization
  • Business Performance Metrics
  • Project Escalation to Individuals
  • E-signature & Company Stamp
  • PDF Generation
Enterprise
RM 78 /user
Billed monthly

All features in Growth Plan
+
  • Recurring Job Feature
  • Project Dashboard
  • Project Management Suite
  • Payment Collection Update
  • Status & Comment Segmentation
  • Time Based Reminders
  • Service Ratings & Customer Feedback
  • Basic Product & Service Itemization
  • Asset Database Management
  • Asset Updates & Service History
Partner
RM 98 /user
Billed monthly

All features in Enterprise Plan
+
  • Business Performance Metrics that are Customizable for Each Department/User
  • Automated Job Creation
  • Workflow Control
  • Logic Based Reminders
  • Emergency Alarm
  • Automated Work Documentation
  • Advanced Product & Service Itemization
Customize
Enquire Now

Need something specific for your organization?
We're up to the challenge! No matter what size business you are, our solution can be customized and configured to meet your specifications.
Contact us for a free consultation now!