Manage & track your service operations with our field service software

Super easy. Super convenient. All in one platform.

  • Highlighted feature
    Track assets, equipment, and facilities
  • Highlighted feature
    Schedule your jobs & appointments
  • Highlighted feature
    Access customer service history
  • Highlighted feature
    Track job progress in real time
  • Highlighted feature
    Create customized digital service reports
  • Highlighted feature
    Attach images and videos in jobs & reports
  • Highlighted feature
    Get customer approvals & feedbacks
  • Highlighted feature
    Get performance metrics & reports

Manage and track your service operations with our field service software

Super easy. Super convenient.
All in one platform.

  • Highlighted feature
    Track assets, equipment, and facilities
  • Highlighted feature
    Schedule your jobs & appointments
  • Highlighted feature
    Access customer service history
  • Highlighted feature
    Track job progress in real time
  • Highlighted feature
    Create customized digital service reports
  • Highlighted feature
    Attach images and videos in jobs & reports
  • Highlighted feature
    Get customer approvals & feedbacks
  • Highlighted feature
    Get performance metrics & reports

Get optimal results from every angle

increase sales
35% increase in field service productivity
increase sales
34% increase in cost savings due to improvement in productivity
increase sales
27% increase in customer retention and loyalty
increase sales
41% less time overall spent on staff training
*Sources from Forbes and Nucleus Research

Malaysia’s Most Value-Packed
Field Service Management Software

Don’t just take our word for it.
See what our customers say

quote

Sales Connection has improved our productivity and efficiency by enabling us to have an overview of the sitework and job process which makes it easy to overlook the progress

quote

PQE Power System Sdn Bhd

Power Quality & Energy Management Consultant
quote

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

quote

Applied Air Quality Specialists Sdn Bhd

Air Quality Control Specialists
quote

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

quote

Mandarin Opto-Medic Sdn Bhd

Medical Equipment Supplier
quote

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

quote

LabIVF Sdn Bhd

Assisted Reproduction (IVF) & Cryogenics Equipment Supplier
quote

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

quote

Delta Medisains (M) Sdn Bhd

Biomedical Equipment & Products Manufacturer
quote

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

quote

United Lift (M) Sdn Bhd

Elevator & Escalator Supplier
quote

Good response by the team members on queries

quote

Trans Elite Group Sdn Bhd

Heavy Lift Specialist & Equipment Rental Company
quote

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

quote

Nurachem Sdn Bhd

Portable Toilet & Facility Management Company
quote

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

quote

Acolite Holding Sdn Bhd

Power Plant & Boiler Consultant
quote

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

quote

Setia Air-Cond and Electrical Sdn Bhd

Air Conditioning & Electrical Service Provider
quote

The system features are good and beneficial in a lot of different ways for our company

quote

Kawahara Engineering Works Sdn Bhd

Industrial Machinery Supplier
quote

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

quote

Powerware Systems Sdn Bhd

Data Centre Consulting & Project Management Company
quote

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

quote

S&A Bintang Sdn Bhd

Air Conditioning & Electrical Service Provider
quote

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

quote

Capital Office Automation Sdn Bhd

Photocopier & Printing Solution Provider
quote

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

quote

CE Elevator Sdn Bhd

Elevator & Escalator Supplier
quote

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

quote

Golden Living Point Sdn Bhd

Water Purifier Product Solution Provider
quote

Sales Connection has improved our productivity and efficiency by enabling us to have an overview the sitework and job process which makes it easy to overlook the progress

quote
quote

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

quote
quote

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

quote
quote

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

quote
quote

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

quote
quote

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

quote
quote

Good response by the team members on queries

quote
quote

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

quote
quote

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

quote
quote

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

quote
quote

The system features are good and beneficial in a lot of different ways for our company

quote
quote

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

quote
quote

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

quote
quote

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

quote
quote

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

quote
quote

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

quote

Unlock a whole new way of doing field service

Job Scheduling

Our work flow software enables you to easily schedule your service appointments or site visits and also assign the team members that will be viewing or carrying out the job - accessible wherever and whenever it’s needed.

By having one system that everyone uses, miscommunication is minimized and updates to job details are easily shared, boosting the team's collective productivity and efficiency!

Real-time Updates

By utilizing our work order management feature, your team will be able to update their work progress as they work on it, keeping the management updated in real-time.

Issues can quickly and easily be reported so they are addressed as soon as possible - resulting in a seamless experience that will leave your customers impressed and more than satisfied!

Digital Forms

Say goodbye to paper-based forms! Now, you can customize your own digitized service reports.

Your service personnel will be able to record service documents in the system with their mobile phones while they’re on-the-go! Documents are automatically organized and easily accessible for filtering/extraction.

Ignite the potential of your team and unleash an astounding level of efficiency & productivity

Manager checking her team's work order and job progress Service personnel updating job details and progress using his mobile phone

Maintain quality of work processes and ensure ISO 9001 compliance

  • Implement custom workflows to ensure a structured and consistent approach to the job.
  • Improve task delegation and reassignment.
  • Automatically organize images and documentations for verification of work quality delivered.

Get instant customer service ratings & secure e-signatures

  • Consistently deliver exceptional customer experience.
  • Easily gather and analyze customer service ratings.
  • Improve customer service quality by discovering new insights and areas for improvement.
  • Your team can move on to the next appointment without having to wait for the person-in-charge to sign off first.

Customer signing and rating the service rendered using his mobile phone Employee sending the service sheet to the customer for e-signature and rating
Inefficient way of handling important documents Easier way to do work through digitalization

Unlock a life of convenience with
the power of digitalization

Organize & streamline your data and service records:

  • Perform consistent & accurate record keeping.
  • Easily get access to your customers’ history and service records.
  • Keep a clear digital record of the work done on-the-go.

Get complete access to the perfect system to manage your service teams

Team Performance Metrics

Get an accurate view on company performance with data on deals won, profits earned, and many more

Team performance metrics
Digital Assistant

Our automated reminders feature will remind you about all your tasks for today, tomorrow, and the future

Digital assistant
Work Offline

Continue updating on your tasks even when you are offline. They will be updated once you are back online

Work offline
Digital Asset Management

No more losing important details about your asset such as servicing and owner history – everything is stored and can be found easily online

Digital Asset Management
Real-time progress update
Real Time Progress Updates

Stay updated with live updates of your team’s job/task progress

Customer Ratings and Digital Signature
Customer Ratings and Digital Signature

Customers can sign documents and provide ratings either remotely or in-person

Digital Forms On-The-Go
Digital Forms On-The-Go

Keep track of all the issues/items reported by your team in each comment through its own individual statuses

Contact List
Contact List

Organise your various contacts for each company/customer you deal with. All the customer information that you would need would be available at your fingertips

Find out more on our full range of features to propel your business forward

Higher Productivity. Higher Sales. Higher Profit.

  • Outstanding business performance through our Work Flow Software

    Get outstanding results and watch your profits soar with just 1 system.

  • Excellent customer service with our Preventive Maintenance Software

    Enhance your customer service and see your repeat sales AND new business opportunities skyrocket.

  • Effortless teamwork between team members with our Equipment Maintenance System

    Experience effortless collaboration & communication between team members, no matter their location!

  • Cloud-based field service management system

    Equip yourself with our cloud-based platform designed to be user-friendly for mobile devices!

  • Efficient work through user-friendly cmms

    Our CMMS Software is so simple to use, anyone can use it, even if you have zero experience.

Plans & Pricing

Lite
RM 38 /user
Billed monthly

  • Job Scheduling & Team Management
  • Real-Time Updates
  • Offline Mode
  • Mobile Customer Relationship Management
  • Customer History
  • Business Data Overview
  • Management Report Analysis
  • Job Dashboard
  • Automated Project Creation
  • App & Desktop Notification
  • User Feature Access Control
  • Staff Mobile Attendance
  • Job Check-in/Check-out & Geofencing
  • Business Travel Navigation & history
Growth
RM 58 /user
Billed monthly

All features in Lite Plan
+
  • Job Alert
  • Live Camera & Video Attachment
  • Customer Project & Job Form Customization
  • Business Performance Metrics
  • Project Escalation to Individuals
  • E-signature & Company Stamp
  • PDF Generation
Enterprise
RM 78 /user
Billed monthly

All features in Growth Plan
+
  • Recurring Job Feature
  • Project Dashboard
  • Project Management Suite
  • Payment Collection Update
  • Status & Comment Segmentation
  • Time Based Reminders
  • Service Ratings & Customer Feedback
  • Basic Product & Service Itemization
  • Asset Database Management
  • Asset Updates & Service History
Partner
RM 98 /user
Billed monthly

All features in Enterprise Plan
+
  • Business Performance Metrics that are Customizable for Each Department/User
  • Automated Job Creation
  • Workflow Control
  • Logic Based Reminders
  • Emergency Alarm
  • Automated Work Documentation
  • Advanced Product & Service Itemization
Customize
Enquire Now

Need something specific for your organization?
We're up to the challenge! Our solution can be customized and configured to meet your specifications, no matter the size of your business.
Contact us for a free consultation now!

FAQ - Frequently Asked Questions