FIELD SERVICE MANAGEMENT SYSTEM

Organise and optimise your service & maintenance operations

  • Have you been expanding your team to serve your customers better, but it is still not up to standards?
  • Is it difficult to keep track of pending work while new issues keep flooding in?
  • Are your service and management teams experiencing collaboration issues?
  • Has it been tough to compile service photos and documents for your customers to review and approve payment?

FIELD SERVICE MANAGEMENT SYSTEM

Organise and optimise your service & maintenance operations
  • Have you been expanding your team to serve your customers better, but it is still not up to standards?
  • Is it difficult to keep track of pending work while new issues keep flooding in?
  • Are your service and management teams experiencing collaboration issues?
  • Has it been tough to compile service photos and documents for your customers to review and approve payment?

Efficiently manage and communicate with your team by digitizing your field service management now. Check out our time-tested features built for SMEs and MNCs alike

Attendance & Field Updates

Get arrival & progress updates from field employees at their worksites

Automated Reminders

Let the system automatically send out reminders on project milestones, overdue tasks, and follow-ups to your team members

Real Time Progress Updates

Stay updated with live updates of your team’s job/task progress including issues/items reported by your team either in comments or status updates

Customizable System

Customize the system to cater to your business needs, no matter the industry. From the flow to the various features, have control over contents that should be included or excluded

Digital Assistant

Our automated reminders feature will remind you about all your tasks for today, tomorrow, and the future

Digital assistant
Contact List

Organise your various contacts for each company/customer you deal with. All the customer information that you would need would be available at your fingertips

Contact List
Team Performance Metrics

Get an accurate view on company performance with data on deals won, profits earned, and many more

Team performance metrics
Digital Asset Management

No more losing important details about your asset such as servicing and owner history – everything is stored and can be found easily online

Digital Asset Management
Customer Ratings and Digital Signature
Customer Ratings and Digital Signature

Customers can sign documents and provide ratings either remotely or in-person

Digital Forms On-The-Go
Digital Forms On-The-Go

Keep track of all the issues/items reported by your team in each comment through its own individual statuses

Real-time progress update
Real Time Progress Updates

Stay updated with live updates of your team’s job/task progress

Work offline
Work Offline

Continue updating on your tasks even when you are offline. They will be updated once you are back online

Contact us to find out more on our full range of features to propel your business forward

Companies growing their businesses with Sales Connection

PTI
Access
Sunway
KONE
EITA
Sernta
SETIA
CE
Biogreen
Sunland
Blue Solution
Docto Aircond
Blue Aire
Trans Elite
United Alarmtronics
Powerware System
Pure N Fresh
PQE Power System
Nurachem
Mandarin-Opto
Kawahara
LabIVF
Delta Medisains
Accolite Holdings
United Liftteam

What our customers say

Sales Connection has improved our productivity and efficiency by enabling us to have an overview of the sitework and job process which makes it easy to overlook the progress

PQE Power System Sdn Bhd

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

Applied Air Quality Specialists Sdn Bhd

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

Mandarin Opto-Medic Sdn Bhd

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

LabIVF Sdn Bhd

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

Delta Medisains (M) Sdn Bhd

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

United Lift (M) Sdn Bhd

Sales Connection has been of tremendous help to our entire team. Designated staff have easy access to job info and progress in real time and significantly reduced miscommunication among the team which improved our efficiency and productivity

United Alarmtronics Sdn Bhd

Good response by the team members on queries

Trans Elite Group Sdn Bhd

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

Nurachem Sdn Bhd

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

Acolite Holding Sdn Bhd

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

Setia Air-Cond and Electrical Sdn Bhd

The system features are good and beneficial in a lot of different ways for our company

Kawahara Engineering Works Sdn Bhd

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

Powerware Systems Sdn Bhd

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

S&A Bintang Sdn Bhd

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

Capital Office Automation Sdn Bhd

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

CE Elevator Sdn Bhd

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

Golden Living Point Sdn Bhd

Sales Connection has improved our productivity and efficiency by enabling us to have an overview the sitework and job process which makes it easy to overlook the progress

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

Sales Connection has been of tremendous help to our entire team. Designated staff have easy access to job info and progress in real time and significantly reduced miscommunication among the team which improved our efficiency and productivity

Good response by the team members on queries

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

The system features are good and beneficial in a lot of different ways for our company

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company