Field Service & Maintenance

Depending on the needs and requirements of the business; field maintenance technicians are required to perform site visits, carry out important maintenance & restoration work, and ensuring site installations & all tasks are completed efficiently

Here at Sales Connection, we understand the challenges that you are going through

Overcome challenge
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    Many companies find it tough to keep track of daily tasks and schedules as well as keeping a clear digital record of the work done



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    Some are still relying on traditional communication methods such as voice calls and messaging systems which makes it difficult to keep the records organised and in real time



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    Technicians are typically on a tight schedule so; it is challenging for them to do consistent and accurate record keeping



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    On the administrative side, managing customer information and assets can prove to be challenging

How we make a difference

Digital Job Scheduling
Digital Job Scheduling

Admins and team leaders can see all the members' schedules anytime based on individuals, teams, or the company as a whole

Cloud Storage
Cloud Storage

Customer, asset information, and photos are readily available for access by the team anytime, anywhere

Controlled Access
Controlled Access

To ensure each team member is focused on their own responsibilities, we made it easy to set the access level of each team member

QR Scan & Public Form
QR Scan & Public Form

Allows your customers to scan and report issues found in their company’s assets

Digital Service Sheets
Digital Service Sheets

Digital service sheets that can be created within minutes from the technician's own mobile device

Attendance
Attendance

Our real time simple check-in feature is fast and easy to use for technicians, saving a lot of time

Real Time Updates
Real Time Updates

Updates and issues can be highlighted and are brought to attention in real-time. The right person is notified instantly which enables the issue to be resolved as soon as possible

User Friendly Interface
User Friendly Interface

The system was built and designed with a user friendly interface in mind. If you know how to use Whatsapp on your phone, you will know how to use Sales Connection

Continuous Improvement
Continuous Improvement

We believe in going through the journey with you together. We will continue to roll out updates and new features to better support you in achieving business success

Automated Reminders
Automated Reminders

Field technicians and the Head of Department can be reminded of important site visits, follow-ups, and deadlines

CRM
CRM

Store up-to-date information about each individual customers that are accessible anytime, anywhere

Metrics & Reports
Metrics & Reports

They can be used for KPI measurement by individual, team, or company

What you can expect

Faster response time

Faster response time

Increased operational transparency

Increased operational transparency

Better team work among team members

Better team work among team members

Better complaint resolution and customer service

Better complaint resolution and customer service

Customer and asset information

Customer and asset information are neatly organized

Sensitive information can be controlled

Sensitive information can be controlled based on individual user access

Various metrics & automated reports

Management can use various metrics & automated reports for business analysis & individual KPI measurements

Improved routing and scheduling

Improved scheduling

Members will be notified of matters

Relevant members will be notified of matters that require their immediate attention

Reports produced from updating jobs

Reports produced from updating jobs can be used for discussions with customers or internal management

Get Your Free Consultation Now

Whether you’re from an MNC, small medium enterprise (SME) or a startup finding its footing, our system can be customized to work for you. Fill in the form below and our consultants will get back to you with a free demo or consultation.


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