Cleaning And Sanitisation Industry Case Study | Sales Connection

CLEANING AND SANITISATION INDUSTRY

This industry covers cleaning, sanitisation and property maintenance.

CLEANING AND SANITISATION INDUSTRY

This industry covers cleaning, sanitisation and property maintenance.

Get free consultation

CHALLENGES

In the cleaning and sanitisation industry, most updates on day-to-day jobs by cleaners are done on paper, through phone calls, or messaging apps which are all unreliable methods of record-keeping. This is because these fragmented information are unable to be kept in an orderly manner and would be misplaced or entirely forgotten. It would be nearly impossible to look for older updates. It is also difficult to get customers to sign off on paperwork such as acknowledgement forms if they are off-site or unavailable at the time.

Due to the messy and sometimes non-existent record-keeping that is done on jobs completed, companies lack the metrics necessary to determine the performance of their operations, as well as data required to improve on business strategies going forward.

Sales Connection’s easy-to-use system is a game changer here.

OUR SOLUTION

Sales Connection’s customizable system provides digital solutions that overcome all the challenges highlighted above, among many others. With our user-friendly app that is as easy to use as chat apps that all smartphone users would be familiar with, companies within this industry will be able empower their cleaners with technology that not only makes their lives easier, but that of the management's as well.

Instead of relying on hardcopy documents that are easily lost and leave the management in the dark until it is time for submission, cleaners can use the app to simply check-in when they begin a job, attach images to show the job’s completion, and check-out once they’re done. These updates will be shared in real-time – allowing the management to have an overview of operations with total transparency.

In the case of requiring signatures from building management to verify that cleaning has been completed, admins can simply share a Digital Service Sheet via a link and customers can sign it digitally using their phone – it really is as simple as that. All documents and reports are neatly stored within the system based on customers and their locations, with the data being accessible by management anytime, anywhere.

The built-in chat system allows for cleaners to communicate with their peers in real-time – this is especially useful in situations where a particular sector requires cleaning assistance, whereby notifications can be sent out to request further support.

Any scheduling issues that previously arose from the management finding it difficult to plan with their employees is significantly improved with Digital Job Scheduling that makes the workday ahead as clear as can be for cleaners and management alike.

THE RESULTS

  • Admins, area supervisors, and management are able to keep updated on all their team members’ schedules for the day, week, and month.
  • Easy-to-understand, user-friendly, and effective digital solutions with proper workflow processes that can be applied and used by cleaners, area supervisors, admins, and management alike.
  • Digital and customizable documents that can be sent remotely to all relevant parties to be signed digitally.
  • Daily work updates with photos and videos that provide transparency for all parties on cleaning services completed at site areas.
  • Useful and valuable metrics and reports that can be used internally for business forecasts, marketing strategies, as well as to be shared with customers for comprehensive reporting.
  • Alert functions to highlight critical issues raise by the management for team members to address.
  • Ability to identify stellar performers who have received positive feedback through the Customer Feedback feature.
  • Better complaint resolution and customer service.
  • Better teamwork among team members.

CHALLENGES

In the cleaning and sanitisation industry, most updates on day-to-day jobs by cleaners are done on paper, through phone calls, or messaging apps which are all unreliable methods of record-keeping. This is because these fragmented information are unable to be kept in an orderly manner and would be misplaced or entirely forgotten. It would be nearly impossible to look for older updates. It is also difficult to get customers to sign off on paperwork such as acknowledgement forms if they are off-site or unavailable at the time.

Due to the messy and sometimes non-existent record-keeping that is done on jobs completed, companies lack the metrics necessary to determine the performance of their operations, as well as data required to improve on business strategies going forward.

Sales Connection’s easy-to-use system is a game changer here.

OUR SOLUTION

Sales Connection’s customizable system provides digital solutions that overcome all the challenges highlighted above, among many others. With our user-friendly app that is as easy to use as chat apps that all smartphone users would be familiar with, companies within this industry will be able empower their cleaners with technology that not only makes their lives easier, but that of the management's as well.

Instead of relying on hardcopy documents that are easily lost and leave the management in the dark until it is time for submission, cleaners can use the app to simply check-in when they begin a job, attach images to show the job’s completion, and check-out once they’re done. These updates will be shared in real-time – allowing the management to have an overview of operations with total transparency.

In the case of requiring signatures from building management to verify that cleaning has been completed, admins can simply share a Digital Service Sheet via a link and customers can sign it digitally using their phone – it really is as simple as that. All documents and reports are neatly stored within the system based on customers and their locations, with the data being accessible by management anytime, anywhere.

The built-in chat system allows for cleaners to communicate with their peers in real-time – this is especially useful in situations where a particular sector requires cleaning assistance, whereby notifications can be sent out to request further support.

Any scheduling issues that previously arose from the management finding it difficult to plan with their employees is significantly improved with Digital Job Scheduling that makes the workday ahead as clear as can be for cleaners and management alike.

THE RESULTS

  • Admins, area supervisors, and management are able to keep updated on all their team members’ schedules for the day, week, and month.
  • Easy-to-understand, user-friendly, and effective digital solutions with proper workflow processes that can be applied and used by cleaners, area supervisors, admins, and management alike.
  • Digital and customizable documents that can be sent remotely to all relevant parties to be signed digitally.
  • Daily work updates with photos and videos that provide transparency for all parties on cleaning services completed at site areas.
  • Useful and valuable metrics and reports that can be used internally for business forecasts, marketing strategies, as well as to be shared with customers for comprehensive reporting.
  • Alert functions to highlight critical issues raise by the management for team members to address.
  • Ability to identify stellar performers who have received positive feedback through the Customer Feedback feature.
  • Better complaint resolution and customer service.
  • Better teamwork among team members.