Experience the best customer management software you will ever need

Generate the best results from your sales & customer service team with our cutting-edge CRM software. Streamline your operations and attain increased efficiency, yielding maximum productivity!

Experience the best customer management software you will ever need

Generate the best results from your sales & customer service team with our cutting-edge CRM software. Streamline your operations and attain increased efficiency, yielding maximum productivity!

We pride ourselves on understanding your needs

Minimize customer complaints through CRM Management System
Are you getting complaints from customers?
Enhance team performance & delivery using our CRM software
Have you been experiencing inconsistent performance & delivery from your team?
Track all customer engagement history through our Customer Management Software
Are you unable to keep track of your customer engagement history or lacking a proper business management system?

Create exceptional customer experience & elevate customer
satisfaction with our customizable CRM system

Malaysia’s Most Value-Packed
Customer Management Software

Come join numerous other SMEs & MNCs that are
already using Sales Connection

PTI
Access
Sunway
KONE
EITA
Sernta
SETIA
CE
Biogreen
Sunland
Blue Solution
Docto Aircond
Blue Aire
Trans Elite
United Alarmtronics
Powerware System
Pure N Fresh
PQE Power System
Nurachem
Mandarin-Opto
Kawahara
LabIVF
Delta Medisains
Accolite Holdings
United Liftteam

Don’t just take our word for it.
See what our customers say

quote

Sales Connection has improved our productivity and efficiency by enabling us to have an overview of the sitework and job process which makes it easy to overlook the progress

quote

PQE Power System Sdn Bhd

Power Quality & Energy Management Consultant
quote

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

quote

Applied Air Quality Specialists Sdn Bhd

Air Quality Control Specialists
quote

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

quote

Mandarin Opto-Medic Sdn Bhd

Medical Equipment Supplier
quote

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

quote

LabIVF Sdn Bhd

Assisted Reproduction (IVF) & Cryogenics Equipment Supplier
quote

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

quote

Delta Medisains (M) Sdn Bhd

Biomedical Equipment & Products Manufacturer
quote

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

quote

United Lift (M) Sdn Bhd

Elevator & Escalator Supplier
quote

Sales Connection has been of tremendous help to our entire team. Designated staff have easy access to job info and progress in real time and significantly reduced miscommunication among the team which improved our efficiency and productivity

quote

United Alarmtronics Sdn Bhd

Security Systems Supplier
quote

Good response by the team members on queries

quote

Trans Elite Group Sdn Bhd

Heavy Lift Specialist & Equipment Rental Company
quote

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

quote

Nurachem Sdn Bhd

Portable Toilet & Facility Management Company
quote

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

quote

Acolite Holding Sdn Bhd

Power Plant & Boiler Consultant
quote

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

quote

Setia Air-Cond and Electrical Sdn Bhd

Air Conditioning & Electrical Service Provider
quote

The system features are good and beneficial in a lot of different ways for our company

quote

Kawahara Engineering Works Sdn Bhd

Industrial Machinery Supplier
quote

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

quote

Powerware Systems Sdn Bhd

Data Centre Consulting & Project Management Company
quote

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

quote

S&A Bintang Sdn Bhd

Air Conditioning & Electrical Service Provider
quote

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

quote

Capital Office Automation Sdn Bhd

Photocopier & Printing Solution Provider
quote

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

quote

CE Elevator Sdn Bhd

Elevator & Escalator Supplier
quote

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

quote

Golden Living Point Sdn Bhd

Water Purifier Product Solution Provider
quote

Sales Connection has improved our productivity and efficiency by enabling us to have an overview the sitework and job process which makes it easy to overlook the progress

quote
quote

Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise different contact data and control access to them. Sales Connection also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant

quote
quote

The app has helped us to better observe our staff’s job schedule and statuses. Besides that, different departments are now able to communicate more effectively for the arrangement of jobs. Getting assistance in tough jobs are made easier by being able to check the history effortlessly

quote
quote

Sales Connection has been a fantastic help in terms of monitoring the progress of our work. PICs have an easier time getting updates from their colleagues and accessing information from different jobs. Furthermore, it is also convenient to check on the job progress even if they are not on site

quote
quote

We are now able to effectively keep track of the statuses of our equipments in different hospitals which enabled us to execute the necessary procedures on time whenever there are any issues

quote
quote

We can easily monitor and optimise our technicians’ work schedule to minimise work backlog. It’s been convenient to report to clients whether our technicians are already at the site or on the way. We also reduced time wastage because it’s so simple to retrieve data of the project

quote
quote

Sales Connection has been of tremendous help to our entire team. Designated staff have easy access to job info and progress in real time and significantly reduced miscommunication among the team which improved our efficiency and productivity

quote
quote

Good response by the team members on queries

quote
quote

Sales Connection has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent support on the technical parts of the system and also a very good response time from Sales Connection

quote
quote

Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly

quote
quote

So far, the system has been very satisfying and reduced a lot of workload in checking on the work done by the engineers. Hope Sales Connection can keep up the good work

quote
quote

The system features are good and beneficial in a lot of different ways for our company

quote
quote

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency

quote
quote

Sales Connection helped us improve our supervision in sales and the performance of our managers as well. The system is great for work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that

quote
quote

It has been easy to extract information of previous sales. We are also able to schedule the delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Sales Connection

quote
quote

The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and also for attendance purposes

quote
quote

Sales Connection has helped my company to eliminate paper usage for our daily job and simplify the handover of duties between my staff. The repeat job and reminder functions have also helped to simplify our work and lessen the need to micromanage in my company

quote

Unlock a whole new way of managing customer relationship

Job Scheduling

Our customer management software enables you to easily schedule your sales appointments or site visits and also assign the team members that will be viewing or carrying out the job - accessible wherever and whenever it’s needed.

By having one system that everyone uses, miscommunication is minimized and updates to job details are easily shared, boosting the team's collective productivity and efficiency!

Real-time Updates

By utilizing our sales management feature, your team will be able to update their work progress as they work on it, keeping the management updated in real-time.

Issues can quickly and easily be reported so they are addressed as soon as possible - resulting in a seamless experience that will leave your customers impressed and more than satisfied!

Workflow Control

Our Workflow Control feature lets your team stay organized and on track - no matter where their appointments or meetings take them. Create custom processes for each job, knowing that everyone is always following the plan you set in motion including new employees that are transitioning into the workplace!

In order to complete the job, your team will have to fulfill all the criteria set by the management, ensuring customer happiness and loyalty.

Ignite the potential of your team and unleash an astounding level of efficiency & productivity

Manager manages service team member Service personnel collaborates with manager

Collaborate with your team like
never before

Instantly experience a more efficient & productive way of working together with your sales & customer service team:

  • no more missing out on sales & service appointments with your customers
  • easily communicate and collaborate between different team members
  • stay updated with real-time job progress updates
  • send customized digital reports to your customers to have them sign electronically

Go beyond meeting your
customers' basic needs

Consistently deliver exceptional customer experience:

  • Easily extract accurate data & details upon request
  • Handle ad-hoc tasks from customers while having an AI digital assistant to remind you of any upcoming or important meetings or dates
  • Right person is notified instantly – resolve issues as soon as possible

Customer service appointment Women replying client's request
Power of digitalization Easier work through digitalization

Unlock a life of convenience with
the power of digitalization

Organize & streamline your data and service records:

  • Perform consistent & accurate record keeping
  • Easily get access to your customers’ information and service records
  • Keep a clear digital record of the work done on-the-go

Get complete access to the perfect system to manage your sales & customer service teams

Customer Ratings and Digital Signature

Customers can sign documents and provide ratings either remotely or in-person

Customer Ratings and Digital Signature
Digital Assistant

Our automated reminders feature will remind you about all your tasks for today, tomorrow, and the future

Digital assistant
Team Performance Metrics

Get an accurate view on company performance with data on deals won, profits earned, and many more

Team performance metrics
Automated Marketing

Send service reminders, promotions or even birthday greetings to your clients using our CRM. Keep relationships warm and be ready for new opportunities

Automated marketing
Real-time progress update
Real Time Progress Updates

Stay updated with live updates of your team’s job/task progress

Work offline
Work Offline

Continue updating on your tasks even when you are offline. They will be updated once you are back online

Comment status
Track Ticket Status

Keep track of all the issues/items reported by your team in each comment through its own individual statuses

External QR
External QR Code Scanning

Customers can scan unique QR codes generated by you and access various forms such as service request, sales enquiry, customer feedback, and more

Find out more on our full range of features to propel your business forward

Higher Productivity. Higher Sales. Higher Profit.

  • Outstanding business performance

    Get outstanding results in all areas of your business and watch your profits soar with just 1 system.

  • Excellent customer service

    Enhance your customer service and see your repeat sales AND new business opportunities skyrocket.

  • Effortless collaboration and communication between team members

    Experience effortless collaboration & communication between team members, no matter their location!

  • Cloud-based field service management system

    Equip yourself with our cloud-based platform designed to be user-friendly for mobile devices!

  • Efficient work through user-friendly cms

    Our CRM System is so simple to use, anyone can use it, even if you have zero experience.

Plans & Pricing

Lite
RM 38 /user
Billed monthly

  • Job Scheduling & Team Management
  • Real-Time Updates
  • Offline Mode
  • Mobile Customer Relationship Management
  • Customer History
  • Business Data Overview
  • Management Report Analysis
  • Job Dashboard
  • Automated Project Creation
  • App & Desktop Notification
  • User Feature Access Control
  • Staff Mobile Attendance
  • Job Check-in/Check-out & Geofencing
  • Business Travel Navigation & history
Growth
RM 58 /user
Billed monthly

All features in Lite Plan
+
  • Job Alert
  • Live Camera & Video Attachment
  • Customer Project & Job Form Customization
  • Business Performance Metrics
  • Project Escalation to Individuals
  • E-signature & Company Stamp
  • PDF Generation
Enterprise
RM 78 /user
Billed monthly

All features in Growth Plan
+
  • Recurring Job Feature
  • Project Dashboard
  • Project Management Suite
  • Payment Collection Update
  • Status & Comment Segmentation
  • Time Based Reminders
  • Service Ratings & Customer Feedback
  • Basic Product & Service Itemization
  • Asset Database Management
  • Asset Updates & Service History
Partner
RM 98 /user
Billed monthly

All features in Enterprise Plan
+
  • Business Performance Metrics that are Customizable for Each Department/User
  • Automated Job Creation
  • Workflow Control
  • Logic Based Reminders
  • Emergency Alarm
  • Automated Work Documentation
  • Advanced Product & Service Itemization
Customize
Enquire Now

Need something specific for your organization?
We're up to the challenge! No matter what size business you are, our solution can be customized and configured to meet your specifications.
Contact us for a free consultation now!

FAQ - Frequently Asked Questions