CUSTOMER MANAGEMENT SYSTEM
Enhance Customer Experience, Improve Customer Satisfaction with Our Customizable CRM System
- Are you getting complaints from customers?
- Have you been experiencing inconsistent performance & delivery from your team?
- Are you unable to keep track of your customer engagement history or lacking a proper business management system?
CUSTOMER MANAGEMENT SYSTEM
Enhance Customer Experience, Improve Customer Satisfaction with Our Customizable CRM System
-
Are you getting complaints from customers?
-
Have you been experiencing inconsistent performance & delivery from your team?
-
Are you unable to keep track of your customer engagement history or lacking a proper business management system?
Business can be easy. Digitize your customer relationship management now and be ready to wow your customers. Check out our time-tested features built for SMEs and MNCs alike
Mobile CRM
All your customer information and engagement records are now digitally available, right at your fingertips
Automated Reminders
Let the system automatically send out reminders on project milestones, overdue tasks, and follow-ups to your team members
Contact List
Organise your various contacts for each company/customer you deal with. Have access to all the relevant contact details and information in one quick glance when you need it.
Customizable System
Customize the system to cater to your business needs, no matter the industry. From the flow to the various features, have control over contents that should be included or excluded
Digital Assistant
Our automated reminders feature will remind you about all your tasks for today, tomorrow, and the future
Automated Marketing
Send service reminders, promotions or even birthday greetings to your clients using our CRM. Keep relationships warm and be ready for new opportunities
Team Performance Metrics
Get an accurate view on company performance with data on deals won, profits earned, and many more
Customer Ratings and Digital Signature
Customers can sign documents and provide ratings either remotely or in-person
External QR Code Scanning
Customers can scan unique QR codes generated by you and access various forms such as service request, sales enquiry, customer feedback, and more
Track Ticket Status
Keep track of all the issues/items reported by your team in each comment through its own individual statuses
Real Time Progress Updates
Stay updated with live updates of your team’s job/task progress
Work Offline
Continue updating on your tasks even when you are offline. They will be updated once you are back online
Contact us to find out more on our full range of features to propel your business forward
Companies growing their businesses with Sales Connection
The system is useful in task scheduling, team management and communication. Our customer satisfaction has been greatly improved as the system helps us to attend to the work faster and more efficiently, particularly during the time of lift breakdown.
Charlyn Chia
Potensi Terus Industries Sdn Bhd
Sales Connection has helped us digitize our processes and make our team reports more organized as everything is kept in order. A majority of our customers are quite happy with the new process as it cuts down unnecessary delays and they can access transparent reports from their own mobile devices and even sign-off on them remotely.
Abinesh
Cleaning Industry DCMS (Sunway)
It is a good integrated platform for all the work update and team management. This works better than the messaging service app. It also helps to keep track of all the daily activities with no overlooking. This save us a lot of our time.
Nadia
Access Elevator Sdn Bhd
The system has helped us to track operation activities and manage staffs easily now
Mandy Goh
CE Elevator Sdn Bhd
Sales Connection helps simplify the work for our managers. Team accountability is increased, and we can provide better service to all the outlets that carry out products
Jess
Green Image Organic Enterprise Sdn Bhd
After implementing the system, it was much easier to manage our team as collaboration was as simple as a push of a button. It has helped us in shortening our technical teams’ time on servicing and maintenance jobs.
Ms Kenix
Sernta Elevators (M) Sdn Bhd
With Sales Connection I can know when my team has reached a customer’s location and it helps us to plan out their schedule for the next location. Team communication and histories of what was done for the customer is much more accessible and easier.
Marco
Blue Solutions Sdn Bhd
Sales connection sangat membantu dan memudahkan daily work. Ia memudahkn untuk track job yang sudah assign pada technicians dan dari situ dia memudahkan untuk track history jika berlaku apa-apa masalah pada job yang kita create. Untuk PC view pula sangat kemas dan mudah untuk kita check previous work yang sudah siap atau masih pending.
Hidayah
Setia Airconds Sdn Bhd
The system has helped us speed up internal processes tremendously. Customer data has also been very easy to extract, I can get everything I need to know in just a few minutes. Overall I am happy on how the system has increased our productivity and improved our customer servicing.
YC Lee
Sunland Volonte Agency Sdn Bhd
Selepas menggunakan sistem Sales Connection, saya mendapati business saya lebih sistematic dan senang untuk dimanaged. Ia permudahkan saya untuk follow-up dengan staff dan mengetahui semua kerja yang pending. Kos sistem ini juga agak berpatutan bagi saya.
Amir
Docto Aircond Sdn Bhd
Sales Connection system helps us to keep track of all of our staffs’ work. Even though I am not working in the office, I could know my technicians are working hard on the field in real time. The communication among team has been improved tremendously too.
Yvonne Poey
Blue Aire Services Sdn Bhd