Establish Quality Control For Your Servicing Business With Sales Connection

Posted on : 12 Mar 2021

ESTABLISH QUALITY CONTROL FOR YOUR SERVICING BUSINESS WITH SALES CONNECTION

Posted on : 12 Mar 2021

ESTABLISH QUALITY CONTROL FOR YOUR SERVICING BUSINESS WITH SALES CONNECTION

 

Within the servicing industry, it is critically important to ensure that your servicing of machinery such as elevators, escalators, and more, is of the highest standard. Sales Connection’s Required Comments feature helps to guarantee that your servicing quality is consistent for each and every service you offer.

 
Digitally Transform your Servicing
 
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The Sales Connection software can digitize your servicing process entirely with features such as Task Scheduling, Check-In/Check-Out, Asset Management, Remote Signatures, and Online/Offline Capabilities with DATASYNC. These features work together with Required Comments to enhance the quality of your servicing.

Technicians can be assigned jobs digitally using Task Scheduling, where they will be shown all the information they need to complete their jobs for the day and the future. Once they arrive at their worksite, they can check-in and confirm their arrival using Check-In/Check-Out.

Then, with Asset Management, they can access every detail they could possibly need about the asset they’re servicing including information about its service history, user history, specifications, and more. All of this can be done digitally — no longer relying on the unreliable method of carrying paperwork that can be so easily lost.

Rest assured that even in areas with poor reception, our offline capability with DATASYNC will store all the information your technician needs on the phone’s cache, making it the perfect servicing companion for them.

 
Required Comments

You can guarantee that every step of the servicing process has been completed before your technician can change the status of their job to ‘Complete’ using Required Comments. For example, if you would like your technician to include videos of the servicing progress for every service, you can achieve that using Required Comments. If the technician does not add a video, he will be unable to mark the job as complete.

image 1

This is a highly-customizable feature that is perfect for ensuring that no steps in servicing are forgotten because of human error. With this feature, you will be able to make certain that your quality control is consistent and your servicing is of the highest quality — protecting your customer’s safety and your service’s excellence.

 
Remote Signatures

The comments and images taken by the technician throughout the service can be generated into a digital form to be signed by the customer as acknowledgment. Our system greatly simplifies this process as customers can sign in-person or remotely through a link that can be shared with them using WhatsApp, email, or any other messaging app — making it incredibly easy for customers to sign when they’re offsite.

image 1

To read more about how Sales Connection can optimize your equipment servicing business, click here.

Visit salesconnection.my or contact us at 03-5880 5110 for more information about our other features such as Mobile CRM, Business Performance Metrics, Management Report Analysis, Expense Claims, and many more.

 

Within the servicing industry, it is critically important to ensure that your servicing of machinery such as elevators, escalators, and more, is of the highest standard. Sales Connection’s Required Comments feature helps to guarantee that your servicing quality is consistent for each and every service you offer.

 
Digitally Transform your Servicing
 
image 1

The Sales Connection software can digitize your servicing process entirely with features such as Task Scheduling, Check-In/Check-Out, Asset Management, Remote Signatures, and Online/Offline Capabilities with DATASYNC. These features work together with Required Comments to enhance the quality of your servicing.

Technicians can be assigned jobs digitally using Task Scheduling, where they will be shown all the information they need to complete their jobs for the day and the future. Once they arrive at their worksite, they can check-in and confirm their arrival using Check-In/Check-Out.

Then, with Asset Management, they can access every detail they could possibly need about the asset they’re servicing including information about its service history, user history, specifications, and more. All of this can be done digitally — no longer relying on the unreliable method of carrying paperwork that can be so easily lost.

Rest assured that even in areas with poor reception, our offline capability with DATASYNC will store all the information your technician needs on the phone’s cache, making it the perfect servicing companion for them.

 
Required Comments

You can guarantee that every step of the servicing process has been completed before your technician can change the status of their job to ‘Complete’ using Required Comments. For example, if you would like your technician to include videos of the servicing progress for every service, you can achieve that using Required Comments. If the technician does not add a video, he will be unable to mark the job as complete.

image 1

This is a highly-customizable feature that is perfect for ensuring that no steps in servicing are forgotten because of human error. With this feature, you will be able to make certain that your quality control is consistent and your servicing is of the highest quality — protecting your customer’s safety and your service’s excellence.

 
Remote Signatures

The comments and images taken by the technician throughout the service can be generated into a digital form to be signed by the customer as acknowledgment. Our system greatly simplifies this process as customers can sign in-person or remotely through a link that can be shared with them using WhatsApp, email, or any other messaging app — making it incredibly easy for customers to sign when they’re offsite.

image 1

To read more about how Sales Connection can optimize your equipment servicing business, click here.

Visit salesconnection.my or contact us at 03-5880 5110 for more information about our other features such as Mobile CRM, Business Performance Metrics, Management Report Analysis, Expense Claims, and many more.