In the servicing industry, the two factors that are always prioritized are safety and efficiency. With Sales Connection’s digitizing of your business, both of these factors will be greatly enhanced and upgraded for your company. Be it the elevator industry or that of cleaning, the trust shown in us by industry-leading clients such as Sunway, KONE, and many more, is an example of how powerful our software can be for you.

Enhancing Your Service Process

Having worked with the most active names in the elevator and servicing space for years now, we understand the needs of both your technicians and your company. Our range of features give you exactly what you need and greatly simplifies your servicing process — here’s how:

• Task Scheduling & Team Management
  • You can forget having to hold morning briefs with your technicians to explain their duties for the day — instead, you can save expensive and valuable time by digitally assigning jobs to them.

• Check-In/Out
  • Upon arriving at their worksite, technicians can check-in using the Check-In/Out feature.
  • This gives the management a real-time update on how timely each scheduled service is undergone and provides assurance for offsite customers who request updates about their service.

• Real-Time Updates
  • Under each job that’s been assigned to a technician, they can provide real-time updates in the form of text, images, videos, and even documents.
  • By taking progress photos and making text updates to describe their service, the Digital Service Report that is generated from it will be highly valuable for both your company and your customer.

Digitized Asset Management

Having worked with names in the servicing space ranging from MNCs and SMEs, we know exactly what areas servicing companies wish to see upgraded, and that is exactly what we achieve with our software. Sales Connection’s Asset Management tools greatly reduce the need for manual paperwork as your process is digitized and automated.

• Asset History
  • Storing an asset’s history on paper is a recipe for disaster in the event that the paperwork is misplaced or damaged. Now, information about your asset’s history of past users, completed services, and technicians assigned is stored digitally and is accessible through our web interface or mobile app.

• Asset Specifications
  • Going into every job, your technicians will have all the information they could possibly need right at their fingertips on the Sales Connection app. This includes specifications of the asset they’re servicing.

• QR Scanning
  • When you have several assets that require servicing in the same building, identifying each of them and the jobs specific to them can be tricky. Using our built-in QR scanner, it is made incredibly simple.
  • By scanning the QR code attached to each asset, technicians can access job information, asset history, and its specifications in a matter of moments.

With all your asset information digitized and shown in real-time, you can be in tune with your company’s day-to-day performance and manage your assets easily through the Sales Connection platform. Other features offered by our software that empower our clients include Mobile CRM, Digital Form Generation, Overtime & Expense Claims, and many more.

Visit salesconnection.my to find out more about how we can digitize your business today or contact us at 03-5880 5110.