Manage field service and maintenance teams with ease and efficiency.

Super easy. Super convenient. All in one platform.

  • Highlighted feature
    Track assets, equipment, and facilities
  • Highlighted feature
    Schedule your jobs & appointments
  • Highlighted feature
    Access customer service history
  • Highlighted feature
    Track job progress in real time
  • Highlighted feature
    Create customized digital service reports
  • Highlighted feature
    Attach images and videos in jobs & reports
  • Highlighted feature
    Get customer approvals & feedbacks
  • Highlighted feature
    Get performance metrics & reports

Manage field service and maintenance teams with ease and efficiency.

Super easy. Super convenient.
All in one platform.

  • Highlighted feature
    Track assets, equipment, and facilities
  • Highlighted feature
    Schedule your jobs & appointments
  • Highlighted feature
    Access customer service history
  • Highlighted feature
    Track job progress in real time
  • Highlighted feature
    Create customized digital service reports
  • Highlighted feature
    Attach images and videos in jobs & reports
  • Highlighted feature
    Get customer approvals & feedbacks
  • Highlighted feature
    Get performance metrics & reports

Get optimal results from every angle

increase sales
35% increase in field service productivity
increase sales
34% increase in cost savings due to improvement in productivity
increase sales
27% increase in customer retention and loyalty
increase sales
41% less time overall spent on staff training
*Sources from Forbes and Nucleus Research

Our customizable software has been successfully implemented in various industries, including:

Field Service

Field Service

Asset Maintenance

Asset Maintenance

Project Management

Project Management

Sales Management

Sales Management

Retail Outlets and F&B Franchises

Retail Outlets and F&B Franchises

Warranty Service Solution

Warranty Service Solution

Medical Equipment

Medical Equipment

Engineering and Industrial Machinery

Engineering & Industrial Machinery

Wholesalers and Distributors

Wholesalers & Distributors

Elevator and Escalator

Elevator & Escalator

HVAC

HVAC

FMCG

FMCG

Water Purification

Water Purification

Office Equipment Supply and Servicing

Office Equipment Supply & Servicing

Security and Surveillance

Security & Surveillance

Workforce Recruitment Agencies

Workforce Recruitment Agencies

Equipment Rental and Asset Servicing

Equipment Rental & Asset Servicing

Facility Management

Facility Management

Come join numerous other SMEs & MNCs that are already using Sales Connection

Black Canyon
Rotiboy
Sunway
Chek Hup
EITA
KONE
Sernta
Johnnys
PTI
CE
Blue Solution
Docto Aircond
Blue Aire
Trans Elite
Powerware System
Pure N Fresh
PQE Power System
Nurachem
Mandarin-Opto
Kawahara
LabIVF
Access
Biogreen
Delta Medisains
Accolite Holdings
United Liftteam

Don’t just take our word for it. See what our customers say

PQE

“Sales Connection has improved our productivity and efficiency by enabling us ... to have an overview the sitework and job process which makes it easy to overlook the progress”

Accolite

“Sales Connection has been very helpful in monitoring my employees’ punctuality and efficiency. After ... using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly”

Setia

“So far, the system has been very satisfying and reduced a lot of workload in ... checking on the work done by the engineers. Hope Sales Connection can keep up the good work”

Kawahara

“The system features are good and beneficial in a lot of different ways for our company”

Powerware

“Our field staff being able to update activities while ... on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Sales Connection has greatly improved our work efficiency”

CE

“The system has helped us increase our efficiency in managing the team. We are ... able to ensure the safety of the workers and also for attendance purposes”

Get RM5000 MDEC grant when you sign up with us now

Machinery & Equipment Productivity Nexus
Malaysia Productivity Corporation
Malaysia Digital Economy Corporation
Malaysia Status Company
Human Resource Development Corporation
Selangor Information Technology & Digital Economy Corporation
Machinery & Equipment Productivity Nexus
Malaysia Productivity Corporation
Malaysia Digital Economy Corporation
Malaysia Status Company
Human Resource Development Corporation
Selangor Information Technology & Digital Economy Corporation

Drag & drop customization makes our system simple and intuitive

Every company and department has its own workflow requirements.

With our system, you can simply drag & drop to customize the workflow to your specific needs.

Achieve success in field service management with our solutions

Achieve success in
field service management with our solutions

Job Scheduling

Our service scheduling software enables you to easily schedule your service appointments or site visits and also assign the team members that will be viewing or carrying out the job - accessible wherever and whenever it’s needed.

By having one system that everyone uses, miscommunication is minimized and updates to job details are easily shared, boosting the team's collective productivity and efficiency!

Real-time Updates

By utilizing our work order management feature, your team will be able to update their work progress as they work on it, keeping the management updated in real-time.

Issues can quickly and easily be reported so they are addressed as soon as possible - resulting in a seamless experience that will leave your customers impressed and more than satisfied!

Digital Forms

Say goodbye to paper-based forms! Now, you can customize your own digitized service reports.

Your service personnel will be able to record service documents in the system with their mobile phones while they’re on-the-go! Documents are automatically organized and easily accessible for filtering/extraction.

Unlock a new level of efficiency & productivity with our customizable Maintenance Management System

Unlock a new level of efficiency & productivity with our customizable Maintenance Management System

Manager checking her team's work order and job progress Service personnel updating job details and progress using his mobile phone

Maintain quality of work processes and ensure ISO 9001 compliance

  • Implement custom workflows to ensure a structured and consistent approach to the job.
  • Improve task delegation and reassignment.
  • Automatically organize images and documentations for verification of work quality delivered.

Get instant customer service ratings & secure e-signatures

  • Consistently deliver exceptional customer experience.
  • Easily gather and analyze customer service ratings.
  • Improve customer service quality by discovering new insights and areas for improvement.
  • Your team can move on to the next appointment without having to wait for the person-in-charge to sign off first.

Customer signing and rating the service rendered using his mobile phone Employee sending the service sheet to the customer for e-signature and rating
Inefficient way of handling important documents Easier way to do work through digitalization

Unlock a life of convenience with
the power of digitalization

Organize & streamline your data and service records:

  • Perform consistent & accurate record keeping.
  • Easily get access to your customers’ history and service records.
  • Keep a clear digital record of the work done on-the-go.

Get complete access to the perfect system to manage your service teams

Team Performance Metrics

Get an accurate view on company performance with data on deals won, profits earned, and many more

Team performance metrics
Digital Assistant

Our automated reminders feature will remind you about all your tasks for today, tomorrow, and the future

Digital assistant
Work Offline

Continue updating on your tasks even when you are offline. They will be updated once you are back online

Work offline
Digital Asset Management

No more losing important details about your asset such as servicing and owner history – everything is stored and can be found easily online

Digital Asset Management
Real-time progress update
Real Time Progress Updates

Stay updated with live updates of your team’s job/task progress

Customer Ratings and Digital Signature
Customer Ratings and Digital Signature

Customers can sign documents and provide ratings either remotely or in-person

Digital Forms On-The-Go
Digital Forms On-The-Go

Keep track of all the issues/items reported by your team in each comment through its own individual statuses

Contact List
Contact List

Organise your various contacts for each company/customer you deal with. All the customer information that you would need would be available at your fingertips

Find out more on our full range of features to propel your business forward

Higher Productivity. Higher Sales. Higher Profit.

  • Outstanding business performance through our Work Flow Software

    Get outstanding results and watch your profits soar with just 1 system.

  • Excellent customer service with our Preventive Maintenance Software

    Enhance your customer service and see your repeat sales and new business opportunities skyrocket.

  • Effortless teamwork between team members with our Equipment Maintenance System

    Experience effortless collaboration & communication between team members, no matter their location!

  • Cloud-based Field Service System

    Equip yourself with our cloud-based platform designed to be user-friendly for mobile devices!

  • Efficient work through user-friendly cmms

    Our CMMS Software is so simple to use, anyone can use it, even if you have zero experience.

Plans & Pricing

Lite
RM 38 /user monthly

  • Job Scheduling & Team Management
  • Real-Time Updates
  • Offline Mode
  • Mobile Customer Relationship Management
  • Customer History
  • Business Data Overview
  • Management Report Analysis
  • Job Dashboard
  • Automated Project Creation
  • App & Desktop Notification
  • User Feature Access Control
  • Staff Mobile Attendance
  • Job Check-in/Check-out & Geofencing
  • Business Travel Navigation & history
Growth
RM 58 /user monthly

All features in Lite Plan
+
  • Job Alert
  • Live Camera & Video Attachment
  • Customer Project & Job Form Customization
  • Business Performance Metrics
  • Project Escalation to Individuals
  • E-signature & Company Stamp
  • PDF Generation
Enterprise
RM 78 /user monthly

All features in Growth Plan
+
  • Recurring Job Feature
  • Project Dashboard
  • Project Management Suite
  • Payment Collection Update
  • Status & Comment Segmentation
  • Time Based Reminders
  • Service Ratings & Customer Feedback
  • Basic Product & Service Itemization
  • Asset Database Management
  • Asset Updates & Service History
Partner
RM 98 /user monthly

All features in Enterprise Plan
+
  • Business Performance Metrics that are Customizable for Each Department/User
  • Automated Job Creation
  • Workflow Control
  • Logic Based Reminders
  • Emergency Alarm
  • Automated Work Documentation
  • Advanced Product & Service Itemization
Customize
Enquire Now

Need something specific for your organization?
We're up to the challenge! Our solution can be customized and configured to meet your specifications, no matter the size of your business.
Contact us for a free consultation now!

FAQ - Frequently Asked Questions