A service industry that provides machineries, equipments, and tools for a duration of time to users. As such, an appropriate software is needed to ensure efficient scheduling for rental & servicing can be carried out. Besides that, job records can be stored & secured in the cloud where they are accessible anytime, anywhere
Most companies find it to be difficult to stay updated on the daily tasks and schedules of their technicians, as well as keeping a clear and transparent record of the work done
Administrators struggle to assign jobs as they do not have a clear picture of the resources available. This sometimes result in the job not being able to be done on a timely basis, increased customer complaints and more
Relying on unreliable methods of business communication through voice calls or messenger apps that are incapable of keeping records in an organized manner. Technicians are not well-equipped to use complicated office software systems for work and laptops are just too bulky and inconvenient for them
Companies face complications in managing customer and asset information using Spreadsheets or Excel and are let down by the lack of a proper system that is easy-to-use for all company members at every level
Admins, team leaders, and management are able to manage hundreds of employees across numerous locations in real-time
Customer, asset information, and photos are readily available for access by the team anytime, anywhere
To ensure each team member is focused on their own responsibilities, we made it easy to set the access level of each team member
Customers have an official platform to submit their service requests and voice out their complaints as well
Digital Service Sheets that can be created within minutes from the technician’s own mobile device
Our real time simple check-in feature is fast and easy to use for technicians, saving a lot of time
Updates and issues can be highlighted and are brought to attention in real-time. The right person is notified instantly which enables the issue to be resolved as soon as possible
The system was built and designed with a user-friendly interface in mind. If you know how to use WhatsApp on your phone, you’ll know how to use Sales Connection
We believe in going through the journey with you together. We will continue to roll out updates and new features to better support you in achieving business success
Periodic reminders can be set to be automatically sent to customers for equipment servicing based on their servicing schedule
Store up-to-date information on customer deals that teams have at each location. Key in the pipeline amount and total sales collected by each store, and each individual team member
They can be used for KPI measurement by individual, team, or company
Faster response time
Increased operational transparency
Better team work among team members
Better complaint resolution and customer service
Customer and asset information are neatly organized
Sensitive information can be controlled based on individual user access
Management can use various metrics & automated reports for business analysis & individual KPI measurements
Improved scheduling
Relevant members will be notified of matters that require their immediate attention
Reports produced from updating jobs can be used for discussions with customers or internal management
Our system can be customized to suit your business needs whether you are an MNC or SME. Fill in the form below for a free consultation and begin empowering your team today