Depending on the needs and requirements of the business; field maintenance technicians are required to perform site visits, carry out important maintenance & restoration work, and ensuring site installations & all tasks are completed efficiently
Many companies find it tough to keep track of daily tasks and schedules as well as keeping a clear digital record of the work done
Some are still relying on traditional communication methods such as voice calls and messaging systems which makes it difficult to keep the records organised and in real time
Technicians are typically on a tight schedule so; it is challenging for them to do consistent and accurate record keeping
On the administrative side, managing customer information and assets can prove to be challenging
Admins and team leaders can see all the members' schedules anytime based on individuals, teams, or the company as a whole
Customer, asset information, and photos are readily available for access by the team anytime, anywhere
To ensure each team member is focused on their own responsibilities, we made it easy to set the access level of each team member
Allows your customers to scan and report issues found in their company’s assets
Digital service sheets that can be created within minutes from the technician's own mobile device
Our real time simple check-in feature is fast and easy to use for technicians, saving a lot of time
Updates and issues can be highlighted and are brought to attention in real-time. The right person is notified instantly which enables the issue to be resolved as soon as possible
The system was built and designed with a user friendly interface in mind. If you know how to use Whatsapp on your phone, you will know how to use Sales Connection
We believe in going through the journey with you together. We will continue to roll out updates and new features to better support you in achieving business success
Field technicians and the Head of Department can be reminded of important site visits, follow-ups, and deadlines
Store up-to-date information about each individual customers that are accessible anytime, anywhere
They can be used for KPI measurement by individual, team, or company
Faster response time
Increased operational transparency
Better team work among team members
Better complaint resolution and customer service
Customer and asset information are neatly organized
Sensitive information can be controlled based on individual user access
Management can use various metrics & automated reports for business analysis & individual KPI measurements
Improved scheduling
Relevant members will be notified of matters that require their immediate attention
Reports produced from updating jobs can be used for discussions with customers or internal management
Our system can be customized to suit your business needs whether you are an MNC or SME. Fill in the form below for a free consultation and begin empowering your team today