Elevator Case Study | Sales Connection

ELEVATOR INDUSTRY

A service industry managing lifts, escalators, travelators and other assets across various sites.

ELEVATOR INDUSTRY

A service industry managing lifts, escalators, travelators and other assets across various sites.

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CHALLENGES

With numerous technicians and assets such as elevators, escalators and other assets across region, companies have challenges keeping track of daily tasks and schedules as well as keeping a clear digital record of work done. Many companies still rely on traditional communication methods such as voice calls and messaging systems which make it impossible to keep records in an organised and real time. Furthermore, technicians are normally on a tight schedule, and it is challenging for them to do consistent and accurate record keeping. On the administrative side, managing customer information and assets also prove to be challenging.

Sales Connection helps to resolve these challenges and more…

OUR SOLUTION

Sales Connection provided industry-leading solutions for these companies to manage their employees – both onsite, and offsite:

  • With our Digital Job Scheduling feature, admins, team leaders, and company management were able to see all of the teams' schedules throughout the day, week, or even month based on individuals, teams, or the company as a whole.
  • Customer and asset information are readily available for access by the team anytime, anywhere.
  • To ensure each team is focused on their own responsibilities, we made it easy to set who has access to which jobs.
  • QR Scan and Public Form feature that allows their customers to scan and report issues found in their company’s assets
  • Digital Service Sheets that can be created within minutes from the technician’s own mobile device.
  • Our real time simple check-in feature is fast and easy to use for technicians saving lots of time.
  • Photos can be updated and stored on the cloud so that phone storage space issues become a thing of the past.
  • Updates and issues can also be highlighted and easily resolved as team communication is simplified with Sales Connection. The right person is notified on a timely basis and can then resolve the issue quickly.
  • The system was built and designed to have a technician, admin, and management-friendly interface that is easy to use, regardless of their experience level with basic technology. If you know how to use WhatsApp on your phone, you’ll know how to use Sales Connection. The system works on both computers and smartphones – perfect for technicians in this industry who are always on the move.

By working together with MNCs and SMEs from the elevator industry as their digital solutions partner, we constantly provide the latest and greatest in business technology to benefit and upgrade both their company and teams. With our innovative and frequent updates, companies are often introduced to features that beat expectations and solve problems they never thought would be possible.

THE RESULTS

  • Improved routing and scheduling.
  • Admin and management are able to see team members schedule for the day, week, month.
  • Faster response time.
  • Increased operational transparency.
  • Better complaint resolution and customer service.
  • Better teamwork among team members.
  • Improved record keeping and ability to keep track of jobs, timelines, customer details, etc.
  • Customer and asset information are organized neatly inside system without any risk of information lost.
  • Sensitive information can be controlled based on individual user access.
  • Transparent service history that can be used as reports for customers and internal management discussions.
  • Digital Service Sheets that can be created within minutes from the technician’s own mobile device.
  • Easy-to-use system with simplified steps that any users can adapt and use effectively.
  • Management is able to use various metrics and automated reports for business analysis and individual KPI measurements.

CHALLENGES

With numerous technicians and assets such as elevators, escalators and other assets across region, companies have challenges keeping track of daily tasks and schedules as well as keeping a clear digital record of work done. Many companies still rely on traditional communication methods such as voice calls and messaging systems which make it impossible to keep records in an organised and real time. Furthermore, technicians are normally on a tight schedule, and it is challenging for them to do consistent and accurate record keeping. On the administrative side, managing customer information and assets also prove to be challenging.

Sales Connection helps to resolve these challenges and more…

OUR SOLUTION

Sales Connection provided industry-leading solutions for these companies to manage their employees – both onsite, and offsite:

  • With our Digital Job Scheduling feature, admins, team leaders, and company management were able to see all of the teams' schedules throughout the day, week, or even month based on individuals, teams, or the company as a whole.
  • Customer and asset information are readily available for access by the team anytime, anywhere.
  • To ensure each team is focused on their own responsibilities, we made it easy to set who has access to which jobs.
  • QR Scan and Public Form feature that allows their customers to scan and report issues found in their company’s assets
  • Digital Service Sheets that can be created within minutes from the technician’s own mobile device.
  • Our real time simple check-in feature is fast and easy to use for technicians saving lots of time.
  • Photos can be updated and stored on the cloud so that phone storage space issues become a thing of the past.
  • Updates and issues can also be highlighted and easily resolved as team communication is simplified with Sales Connection. The right person is notified on a timely basis and can then resolve the issue quickly.
  • The system was built and designed to have a technician, admin, and management-friendly interface that is easy to use, regardless of their experience level with basic technology. If you know how to use WhatsApp on your phone, you’ll know how to use Sales Connection. The system works on both computers and smartphones – perfect for technicians in this industry who are always on the move.

By working together with MNCs and SMEs from the elevator industry as their digital solutions partner, we constantly provide the latest and greatest in business technology to benefit and upgrade both their company and teams. With our innovative and frequent updates, companies are often introduced to features that beat expectations and solve problems they never thought would be possible.

THE RESULTS

  • Improved routing and scheduling.
  • Admin and management are able to see team members schedule for the day, week, month.
  • Faster response time.
  • Increased operational transparency.
  • Better complaint resolution and customer service.
  • Better teamwork among team members.
  • Improved record keeping and ability to keep track of jobs, timelines, customer details, etc.
  • Customer and asset information are organized neatly inside system without any risk of information lost.
  • Sensitive information can be controlled based on individual user access.
  • Transparent service history that can be used as reports for customers and internal management discussions.
  • Digital Service Sheets that can be created within minutes from the technician’s own mobile device.
  • Easy-to-use system with simplified steps that any users can adapt and use effectively.
  • Management is able to use various metrics and automated reports for business analysis and individual KPI measurements.