Providers of mission-critical machinery, such as elevators and escalators, know very well how important it is to maintain and care for their assets that are in use by customers. Sales Connection’s software can upgrade your servicing business, ensuring that your assets are always in good condition and well-monitored.

Mission Critical Assets

Among our top clients include the likes of KONE, Sernta, DOVER, and more from the servicing industry. They utilize Sales Connection’s software for its wide range of features, particularly the built-in Asset Management feature. Our Asset Management feature digitizes your servicing process.

Instead of relying on the unreliable method of record-keeping where you hold on to mountains of paperwork, your asset service history can now be digitized. Apart from the service history, our software will also show you the user history of your machinery since many of your customers may be renting your asset instead of purchasing it.

Servicing Simplified

While this simplifies the work done by the company for record-keeping, servicing as a whole is a process that’s enhanced, made more efficient, and easier to manage for your technicians.

• Technicians no longer require a lengthy and unnecessary brief in the mornings about the jobs they have ahead of them for the day — they can now be assigned digitally using the Task Scheduling & Task Management feature in our system.
• Technicians can also forget hauling heavy and easily misplaced paperwork about asset information because all you need to know about the asset, including its specifications, will be shown clearly in the app.
• When technicians arrive at their worksite, they can use the Sales Connection mobile app to check-in, confirming their arrival. This is great for the company to ensure that all servicing is done in a timely fashion, and also for the customers who are off-site and want to know when the technician has arrived.
• Throughout their servicing, they can upload images, videos, text, and even documents to update in real-time of the service progress. This can then be generated into a report — suitable for the company’s record-keeping and an excellent way to show the customer what was completed during the service.
• Once the servicing has been completed, technicians can generate a Digital Form to be signed by the customer for acknowledgment. The customer can sign in-person or digitally via a link that can be shared via WhatsApp.

The Power of Knowledge in Your Hands

Our Asset Management system allows you to have a clear, real-time, and digital view of the health and status of your assets at all times. By having all this information at your fingertips with absolute clarity, you can be certain that all your machinery is well-maintained and taken care of. This secures you and prevents any instances of not realizing that some of your assets are overdue for a repair, causing an eventual breakdown and disrupting major operations such as hospitals, office buildings, shopping malls, and more.

Sales Connection’s wide range of features includes Mobile CRM, Expense Claims, Business Performance Metrics, Company Customization, and many more. Click here to read more.

For more information about us and how we can digitize your servicing business, visit salesconnection.my or contact us at 03-5880 5110