Have you ever felt that managing your field employees is so difficult that you’ve even given up, resorting to limited communication with them while they’re at their worksite? Sales Connection’s digitization of your field operations can transform your business for the better.

Always Updated with No Manual Follow-Ups

Our clients range from the biggest of MNCs to the most independent of SMEs — the one thing they both have in common? They need a digital team management system that allows them to stay updated with the progress of their technician’s servicing. As a company with a series of customers, you’re bound to have technicians working jobs in the dozens to even hundreds a day, depending on the size of your company. With our system’s features, you can be connected to them always — even in areas with poor connectivity.

• Task Scheduling & Team Management
  • Digitally assign jobs for all of your technicians and eliminate the need for morning meetings that take valuable time, or time-consuming phone calls to inform technicians of their tasks for the day.
  • Upon arriving at their worksite, technicians can check-in using the Check-In/Out feature to update the HQ about the progress of each service and its timeliness — automating the arrival confirmation process with no manual follow-up necessary.
• Real-Time Updates
  • Under each job, technicians can update their progress with text, images, videos, and even documents. They can also update the status of each job using a customizable range including statuses such as ‘In Progress’ and ‘Completed’.
  • Their updates are shown in real-time for the management to view and be consistently updated on the progress of each servicing job — with zero manual follow-ups. These updates can also be generated into a Service Sheet to be shared and signed by customers digitally.
• Asset Management
  • Each job assigned to your technician will have asset information about the asset they have been scheduled to service. All the information they would have previously needed to carry around a great deal of paperwork for such as asset specification, customer and service history, job details, and more are all digitized and accessible through the Sales Connection mobile app.
• Work Online & Offline with DATASYNC
  • The biggest concern when it comes to going digital for companies is the worry that the software used will fail in areas with poor connectivity — with Sales Connection, you can access all the information you could possibly need even when you are offline
  • Our app will store information about your jobs for the day as cache, including details such as job details, asset information, and more. Using DATASYNC, all of this information is accessible and available when your technicians have no internet connectivity while repairing or servicing your assets.
  • Not only can they access information as cache, but they can continue to offer updates about their servicing’s progress with text, images, and videos — all of these updates will be updated into the Sales Connection system with accurate timing as soon as an internet connection is available.

Management Made Easier — Digitally

The series of features offered by Sales Connection allows you to manage your field service employees with ease — all digitally. Much of what can be achieved with the use of our software is often overlooked by companies because of how difficult it is to do any of these things manually, yet it is made incredibly simple because of our software. Now, you can be connected with your field employees at all times — effectively, and efficiently.

Click here to read more about other features offered by our system including Mobile CRM, Business Metrics & Team Growth Analysis, Overtime & Expense Claims, and many more.

Visit salesconnection.my or contact us at 03-5880 5110 to find out more about why everyone from MNCs like Sunway and the average SME trust us to empower them digitally.